Back by popular demand!
Good News!
G. loomis has been hand crafting fine rods for decades and they have earned their place on the fishing scene with technology such as GLX, NRX and Pro4X. In recent times the warranty has been a bit of confusion for buyers and dealers alike. Many times we brought up this issue in round table discussions and our friends at G. Loomis have answered the need of a simple, uncomplicated system to get you back to fishing as quickly as possible when trouble occurs. Many of you loyal G. Loomis fans may remember the Xpeditor service of days past.It's back and it's simple!
If you break your rod call G. Loomis. They send you out a new rod. Put your broken rod back in the tube your new rod came in and slap the return shipping label on it and hand it back to the delivery guy. Yes, I skipped a couple details such as $$$ but you can read all the details yourself without the need for me to rewrite them.I copied and Highlighted the details of the Xpeditor Program for you
Xpeditor Program Details - Courtesy of G. Loomis
G. Loomis Xpeditor Service(Limited to US and Canada)
A broken rod will never keep you off the water again. With the G. Loomis Xpeditor Service you can get a brand new rod to replace a broken one, delivered to your doorstep (anywhere in the US) in as little as two days. Our Xpeditor Service will get you back on the water fishing in days, not weeks!
Why should you use the Xpeditor Service:
• HASSLE FREE, just send in your rod and get a new one – no questions asked!
• Always get a brand NEW rod, never repaired
• FAST - Rod ships within 1 business day, if in stock
• NO WAITING – Your rod ships immediately, no waiting for your broken rod to reach the factory, no waiting on the processing and then shipping it back which can take up to two or three weeks
• CONVENIENT– use the tube provided, you do not have to run around town looking for packaging to send your rod in (cost to purchase a tube can run $15)
• NO SHIPPING COSTS to the consumer, reuse the tube the new rod came in, slap the provided label on the tube and hand it back to the driver
Here is how the service works:
• Contact Customer Service at 877/577-0600 and request the Xpeditor Service
• Tell them the model number and rod series from the logo on the rod
• If we no longer offer the model that you broke, we will replace it with the closest comparable model from our current product line
• Pending stock availability, we will ship your rod via standard ground delivery the next business day
• When you receive your new rod, simply remove it from the shipping tube, place the broken rod into that same tube, ensure both ends are sealed and affix the enclosed, pre-paid shipping label on the outside of the tube (Please Note: Return shipping label service is not available in Canada)
• Once you hand off the package to your delivery agent, you’re done and back on the water
COST: (US Only)
Ground Shipments
$75 Fee USD - Regular graphite, GL2, GL3, IM6
$100 Fee USD – GL4, IMX, GLX, NRX, all blends not identified by
Material type
2nd Day Air, Alaska or Hawaii shipments
$100 Fee USD - Regular graphite, GL2, GL3, IM6
$125 Fee USD – GL4, IMX, GLX, NRX, all blends not identified by
Material type
COST: (Canadian)
Ground Shipments
$100 Fee Canadian - Regular graphite, GL2, GL3, IM6
$125 Fee Canadian – GL4, IMX, GLX, NRX, all blends not identified by
Material type
Please Note:
• If you fail to return the complete broken rod within 30 days of receiving your replacement, you authorize G. Loomis to charge your credit card the full MSRP of the replacement rod in addition to the fee already paid for the Xpeditor Service
• Rods covered by the discontinued Wildcard program may be sent in for a one-time only free Xpeditor service on that rod
• If you are returning a custom rod please remove any after-market components that you wish to keep, as they will not be returned
• The Xpeditor Service is a one-time (per rod) offer that may only be applied to the originally purchased item.
• Premier Rods (PMR), Kit and Demo rods are not able to utilize Xpeditor service.
G. Loomis Limited Lifetime Warranty - Courtesy of G. Loomis
All G. Loomis rods are covered by a limited lifetime warranty. The Xpeditor program is designed for the those times when you need your rod replaced quick with no hassle and no questions asked. After all accidents happen. But if you feel like your broken rod was a result of a material problem or workmanship you still have the option of sending back to the G. Loomis factory where they will inspect the rod to determine cause of breakage and whether it will be covered.
I copied and highlighted the details for the Limited Lifetime Warranty for you
G.Loomis Limited Lifetime Warranty.
G. Loomis rods are covered by a Limited Lifetime Warranty against non-conformities in workmanship and materials for the life of the original owner. GL push poles, Venture (Adventure) fly reels, and GL fly rod outfits are covered against non-conformances in workmanship and materials for a period of one year from the date of purchase. Premier Rods (PMR) are covered against non-conformances in workmanship and materials for a period of two years from date of purchase. Demo rods are not covered under warranty. Sales receipt or proof of purchase required.
G. Loomis will inspect the rod to determine if the breakage was due to workmanship or material non-conformance.
For breakage determined to have occurred due to non-conformance, G. Loomis will at the companies’ discretion, either repair or replace the product at no charge.
Breakage deemed to be the result of normal wear and tear, accident or neglect will, at the companies’ discretion, be repaired or replaced for a specific fee. A full estimate will be provided for your approval before any fees are levied.
To initiate a claim: (For US customers only)
Ship the damaged rod in a disposable container, prepaid and insured, along with a completed copy of our Web Warranty Return Form.
Send directly to:
G. Loomis, Inc.
Warranty Services
1359 Down River Drive
Woodland, WA 98674
NOTE:
• If you are returning a custom rod please remove any after-market components that you wish to keep, as they will not be returned
• Do not use a shipping container that you want returned, it will be disposed of at the factory
G. Loomis will inspect the rod to determine if the breakage was due to workmanship or material non-conformance.
For breakage determined to have occurred due to non-conformance, G. Loomis will at the companies’ discretion, either repair or replace the product at no charge.
Breakage deemed to be the result of normal wear and tear, accident or neglect will, at the companies’ discretion, be repaired or replaced for a specific fee. A full estimate will be provided for your approval before any fees are levied.
To initiate a claim: (For US customers only)
Ship the damaged rod in a disposable container, prepaid and insured, along with a completed copy of our Web Warranty Return Form.
Send directly to:
G. Loomis, Inc.
Warranty Services
1359 Down River Drive
Woodland, WA 98674
NOTE:
• If you are returning a custom rod please remove any after-market components that you wish to keep, as they will not be returned
• Do not use a shipping container that you want returned, it will be disposed of at the factory
For U.S. Customers Send Directly to:
GLoomis, Inc.
Warranty Service
1359 Down River Drive
Woodland, WA 98674
We welcome back the Xpeditor program. It really is the fastest service I know of to get you back to fishing.
Thank You G. Loomis
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